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Level 1: Joiner
Posts: 1
Registered: ‎17-07-2013
Accepted Solution

Compansation

Just like to know of o2 is paying compensation for the breakdown of the o2 network
Posts: 97,122
Topics: 758
Registered: ‎14-01-2013

Re: Compansation

[ Edited ]

@Pete1

Yes they are. Official statement here:

 

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

*The Game Is On*

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Level 69: Guiding Light
Posts: 16,537
Registered: ‎31-03-2010

Re: Compansation

@Pete1 With reference to the statement @Cleoriff has posted, you'll probably get about £1 credit. No network is devoid of outages, and none will ever offer 100% up time. Never. Frustrating, yes, but that's the way it is. Check your Terms & Conditions. O2 have covered themselves, as will every other network.

I DO NOT WORK FOR O2



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Moderator
Posts: 15
Registered: ‎05-12-2018

Re: Compansation

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team.