Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎01-04-2020

Billing query

I have a billing query - I appreciate there is currently a cut down support service, but I can't find a way of sending an e-mail or message to O2.  

 

Any thoughts?

 

Highlighted
Posts: 100,266
Topics: 546
Solutions: 12,746
Registered: ‎04-04-2012

Re: Billing query

@DavidL 

You can only call Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎01-04-2020

Re: Billing query

Thanks for your reply.  I am unable to get through on the phone so was looking for another way.  Perhaps I should cancel my direct debit and they'll probabnly get in touch with me - but it seems a bit extreme.

Highlighted
Posts: 86,461
Topics: 729
Registered: ‎14-01-2013

Re: Billing query

Try Skype @DavidL 

You could try Skype on 0800 032 1402 if the usual numbers are busy

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 100,266
Topics: 546
Solutions: 12,746
Registered: ‎04-04-2012

Re: Billing query


@DavidL wrote:

Perhaps I should cancel my direct debit and they'll probabnly get in touch with me - but it seems a bit extreme.


The first contact you'll get will be from a debt collection agency.

O2 will sell your debt on instantly rather than chase you themsleves.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎01-04-2020

Re: Billing query

Thanks - that's helped - just need to wait out the queue1