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5G sim

Laura311
Level 1: Joiner
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Hi, I recently got the iphone 12 5g phone and the 5g sim, how do i get the sim to work? ive tried doing a sim swap and recieved a 6 digit code but nothing happened! when i put the sim in the phone i have no signal so im still currently using my old sim. Thank you 

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Cleoriff
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@Laura311 

When you did the sim swap did you follow the info in this guide? Guide: Sim Swap: a mini guide 2017 update 

*The Game Is On*

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MI5
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@Laura311 

I'll ask @O2Lisa or @O2Georgina to look into this in the morning for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Lisa
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Thanks for the tag @MI5 smiling

I'll message you privately @Laura311 so I can take some account details and look in to this for youslight_smile

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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