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Level 1: Joiner
Posts: 4
Registered: ‎25-08-2016

Auto tip up

I have been trying to set up auto top up. I log in, got to the auto top up click on it & go to another log in page. Just round & round. I tried CS, online chat with no luck. Even went to the shop. Please help
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Auto tip up

@Owen11 Try a different browser from the one you're presently using.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 4
Registered: ‎25-08-2016

Re: Auto tip up

I have tried google & safari
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Posts: 104,200
Topics: 552
Solutions: 13,464
Registered: ‎04-04-2012

Re: Auto tip up

@Owen11 unfortunately it often plays up. Give customer service a call on 4445, not live chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎25-08-2016

Re: Auto tip up

I called 4445 & was told to go to the O2 store, whom then told me to call CS
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Level 1: Joiner
Posts: 4
Registered: ‎25-08-2016

Re: Auto tip up

Could this have anything to do with the fact that I changed from a monthly contract to P & G?
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Posts: 89,837
Topics: 745
Registered: ‎14-01-2013

Re: Auto tip up


@Owen11 wrote:
Could this have anything to do with the fact that I changed from a monthly contract to P & G?

It shouldn't affect it at all. All ways to top up PAYG shown here

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

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Posts: 104,200
Topics: 552
Solutions: 13,464
Registered: ‎04-04-2012

Re: Auto tip up

[ Edited ]

@Owen11 it's probably because you need to register your card first which CS should be able to do for you. 

I'd try them again and hope you get someone who knows how to help.

If not, maybe @EmilieT can help?

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@EmilieT

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,837
Topics: 745
Registered: ‎14-01-2013

Re: Auto tip up

Although registering a card is easy enough via 4444.

You are asked if this is the first time you have used the card, then you just follow the prompts to register it in full. 

I registered 3 cards when I was topping up via PAYG.

 

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Auto tip up

Good morning @Owen11, and sorry to hear you're having some issues setting this up! Have you made any progress since you posted yesterday, following the advice above? If not I'd gladly get someone on my end to look into it for you. slight smile

 

Thanks for the mention @MI5, and the advice @Bambino and @Cleoriff!

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