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Level 1: Joiner
Posts: 1
Registered: ‎12-07-2019
Accepted Solution


FRIDAY 12th JULY Since 21.30 last night my phone tells me it has been unable to connect to a network. O2 Online advise me my sim is not blocked and there is a network problem. Does anyone else have a network problem ?

Posts: 93,113
Topics: 751
Registered: ‎14-01-2013


[ Edited ]

Hi @Mr_Whingey 

Check your network status here https://status.o2.co.uk/

You can also download the My Network app and check the mast status through there and also report it.


PS network problems are dependent on your area. My network is working fine in my postcode.

*The Game Is On*

Posts: 109,096
Topics: 561
Solutions: 14,438
Registered: ‎04-04-2012


@Mr_Whingey (great name Smiley Happy)

If you are still no wiser to the problem, it could be a SIM issue. 

First try turning off and removing the SIM to discharge any static then reinsert and try again.

If still no good, pop into your local O2 shop for a free SIM swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 31: Resolver
Posts: 5,549
Registered: ‎03-08-2018


Hi @Mr_Whingey
Another way to find out if there is a mast problem or something wrong with your phone/sim,
Do you have a friend in your area on o2 ask them🤔