Help with Blackberry curve 9320 issues

[Anonymous]

I currently have a blackberry curve 9320 on pay as you go and for some reason just recently the phone wont recognise the sim card it comes up on the screen saying "initialisation failed" sos I have tried many times taking the battery and sim out and reseting the phone but does not want to seem to work. Please can someone tell me what i need to do to get it working and if I need to send it away?

[perksie · Accepted solution]

Try getting an O2 shop to take a look at it for you, they can send it for repair if necessary.

[jonsie]

Have you checked for network problems : O2 Service Status

Try resetting the phone by using the following key sequence: alt, right shift, del.

It's possible the sim or the phone has developed a fault. Are you able to try the sim in another phone?

You could try a hard reset but this would remove all your data and settings and return it to factory condition.

http://supportforums.blackberry.com/t5/BlackBerry-Curve/Resetting-my-Blackberry-9320-to-factory-sett...

Are you able to pop into the O2 store who will bve able to check the phone and sim for you?

[Anonymous]

Its the SIM. You need a new SIM card.

[Anonymous]

Hi.

You can pick up a blank SIM card from any O2 shop or order one online from o2's official homepage or from telephoning Uk Customer Services or Online Chat.

They will do the swapmysim procedure in the shop ,or you can do it online.

It can take from a few minutes to a 24 hours for your Network services to stabilise. Keep turning your phone off and on to help reset your services.

Contract Customer : 202
Payg Customer : 4445

Live Chat
http://www.o2.co.uk/mobile/contactus

Swapmysim Link.
http://swapmysim.o2.co.uk

Or text SWAP to 20220

Only do this when you have your replacement blank sim card.

If it turns out to be the phone that is at fault then contact Blackberry here ;

http://uk.blackberry.com/support.html

O2 repairs should be a last resort.

[MI5]

A common fault on BB's is the SIM holder "stretching" and not forcing the SIM card into contact with the phone.
A carefully placed piece of sellotape on the BACK of the SIM card can help to make the SIM thicker and improve the connection.

[Anonymous]

Ok guys thank you very much for your help. the blackberry is now saying it requires a username and passord which i dont know. I will take it to the local 02 shop and ask them what to do with it. I think its still under warrenty so i might be able to get a new one. 

[Anonymous]

Hope all goes well Jay

Please update your thread with what happens.

[Anonymous]

I will keep you all up to date with what happens. I will be visiting the 02 store this afternoon.

[jonsie]

Hope they sort it for you.