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outstanding bill

Fee2
Level 1: Joiner
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Help!  I have an outstanding bill to pay and i can't find where i can contact someone to pay it.  I've had an e mail to call 0844 809 0202 but it tells me i have dialled incorrectly!!!  I also cannot see what time I can call the other number which did work but eventually told me they were closed and to check the O2 website for times - I can't see any times  :'-(   I'm a bit frustrated!!

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Cleoriff
Level 94: Supreme
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Hi @Fee2 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket
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O2EmmaLouise
O2 Support
O2 Support
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Hi Fee2,

 

The number you're dialling is old and no longer works. Our customer services number is 03448090202. 

 

Our lines open at 8am slight_smile

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