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Money back

Rorie
Level 1: Joiner
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Lost my job cause of covid have no income. Had to get emergency loan off council and o2 have taken all of it for a late bill. I have no food no electricity no hot water but o2 have taken my EMERGENCY money. I NEED THAT MONEY BACK NOW!!!
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madasaf1sh
Level 76: Forum Legend
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@Rorie,

This isnt o2 Customer Services, so you will need to speak to customer services, on 0800 587 4007 or via live chat (via o2.co.uk/contactus if available) and hope they act in goodwill and refund it bac

Unfortunately, if the money was in the bank at the same time as your direct debit was due, then they will have just debited it as normal, as they wouldn't know the source of the funds..
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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