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Bernadeta
Level 1: Joiner
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I have a problem with the sim card, a message appears that is not registered in the network

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madasaf1sh
Level 53: Renowned
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@Bernadeta 

 

You will need to contact Customer Services and request a new sim card, you can contact them on 0344 809 0202 and they reopen at 8am tomorrow morning.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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madasaf1sh
Level 53: Renowned
  • 3343 Posts
  • 24 Topics
  • 734 Solutions
Registered:

@Bernadeta 

 

You will need to contact Customer Services and request a new sim card, you can contact them on 0344 809 0202 and they reopen at 8am tomorrow morning.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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MI5
Level 94: Supreme
  • 120659 Posts
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Registered:

@Bernadeta 

You need to go to your local O2 store with some ID to get a new sim card.

You can also call O2 if you have another phone to call from Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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