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Swerv691
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Hi I am unable to receive text messages on my Note 20 Ultra 5G. Can you help please as I am waiting for my text to have the second Covid injection. I have tried to change settings and have set the message centre number which has not changed
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Cleoriff
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@Swerv691 

See if this helps Guide: Text Message Tips (not sent or received) 

*The Game Is On*

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MI5
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@Swerv691 

It seems to be a common problem currently.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Another one @O2Georgina .

As I said on another thread, O2 really need to sort this out asap. People waiting for texts/OTP's for their covid injection appointments, do not want to miss them if it's an issue with O2. (which it appears to be)

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O2Georgina
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Thanks for that tag @Cleoriff  I am trying me best, As i have advised we are also raissing cases to the network team.

 @Swerv691  I will send you a private message now

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Cleoriff
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@O2Georgina wrote:

Thanks for that tag @Cleoriff  I am trying me best, As i have advised we are also raissing cases to the network team.

 @Swerv691  I will send you a private message now


Thanks @O2Georgina 

I know you are trying your best. There have been a lot of these for you to pick up this morning. heart

Wasn't having a go at you at all, just concerned about people who may miss out.

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O2Georgina
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Thanks @Cleoriff 

 I know its a frustrating situation, I have raised cases to the network team and also spoke to that team direct to make them aware of whats happening smiling

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Cleoriff
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@O2Georgina wrote:

Thanks @Cleoriff 

 I know its a frustrating situation, I have raised cases to the network team and also spoke to that team direct to make them aware of whats happening smiling


Great, at least they can get on the case(s) now. smiling

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O2Georgina
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@Swerv691  I am going to tag my colleague to assist. @O2Ellie 

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O2Ellie
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Thank you for tagging me @O2Georgina slight_smile

 

 

@Swerv691 I will private message you now so we can look in to this further for you slight_smile

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Message 10 of 10
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