Sim problem

[Ballistick]

I've just upgraded from phone to tablet but now can't call or take calls after activating sim.

Does the new sim go in my old phone or tablet.?

Tim

[Cleoriff · Accepted solution]

@Ballistick 

If you upgraded, you will have lost the number to your phone. You needed a new sim for your tablet.

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

@Ballistick 

Tablets are data only contracts so it isn't possible to make calls.

[jonsie]

The sim will be a data sim for your tablet

You need to call CS to get your old number back