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Roaming

Cdd
Level 1: Joiner
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Registered:

I have landed in spain for the first time since Brexit. I am an o2 sim only customer. Since landing i have not been able to connect via roaming and therefore have no access to mobile data. 

 

Roaming is switched on. I am in an area where I have always connected via movistar. My phone is a samsung galaxy s10. 

 

Please help. 

 

 

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MI5
Level 94: Supreme
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Registered:

@Cdd 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone a few times.
3 - Call customer service to check for any roaming bars Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TheresaV
Community Manager
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Hi @Cdd were you able to access mobile data with the suggestions above?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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