cancel
Showing results for 
Search instead for 
Did you mean: 

Receiving Calls and Text Messages

bigchief1985
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Afternoon gurus,

 

I have a Samsung Galaxy J6 on a pay monthly contract.

 

Since yesterday morning (14/04/2021), I have been unable to receive any calls or text messages.

 

I can make calls and send text messages but cannot receive them at all.

 

Any advice on this issue would be great.

 

Thanks, Scott

Message 1 of 3
377 Views
2 REPLIES 2

pgn
Level 74: Whizz kid
  • 35211 Posts
  • 224 Topics
  • 1558 Solutions
Registered:

Hi @bigchief1985 - perhaps nobody needs to talk to or txt you?🤣

Seriously, if you have rebooted the phone to no effect, it could be the SIM needs a wipe with a soft cloth and careful reinsertion into the carrier as it is put back into the phone.

 

Samsung Voice toubleshooying guide here, to help: https://deviceguides.vodafone.ie/samsung/galaxy-j6-plus-android-8-1/troubleshooting/calls-and-contac...

Message 2 of 3
355 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@bigchief1985 

Also check the tips in this help guide Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
336 Views