15-04-2021 12:00 - edited 15-04-2021 12:01
15-04-2021 12:00 - edited 15-04-2021 12:01
Afternoon gurus,
I have a Samsung Galaxy J6 on a pay monthly contract.
Since yesterday morning (14/04/2021), I have been unable to receive any calls or text messages.
I can make calls and send text messages but cannot receive them at all.
Any advice on this issue would be great.
Thanks, Scott
15-04-2021 13:34 - edited 15-04-2021 13:42
15-04-2021 13:34 - edited 15-04-2021 13:42
Hi @bigchief1985 - perhaps nobody needs to talk to or txt you?🤣
Seriously, if you have rebooted the phone to no effect, it could be the SIM needs a wipe with a soft cloth and careful reinsertion into the carrier as it is put back into the phone.
Samsung Voice toubleshooying guide here, to help: https://deviceguides.vodafone.ie/samsung/galaxy-j6-plus-android-8-1/troubleshooting/calls-and-contac...
on 15-04-2021 17:21
on 15-04-2021 17:21
Also check the tips in this help guide Guide: Text Message Tips (not sent or received)