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Level 1: Joiner
Posts: 6
Registered: ‎02-11-2020

Phone problem

Hi I have a Samsung S10 and I've noticed my texts are sometimes taking longer to send or they don't send at all sometimes they send straight away calls can also be a bit temperamental where I either can't ring anyone or the call just instantly cuts off, my bill is up to date and I don't know why I'm having this problem.
Posts: 101,841
Topics: 770
Registered: ‎14-01-2013

Re: Phone problem

Hi @Georgia1999 

You may want to give Samsung a call

https://www.samsung.com/uk/support/contact/ 

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Level 1: Joiner
Posts: 6
Registered: ‎02-11-2020

Re: Phone problem

I already did that they want to send my phone in for repair but it's already been in once so I don't want to do that again the only thing I can think of it being is that I keep getting letters in post about me missing a payment which I haven't because I paid it but apart from that I'm stumped.
Posts: 101,841
Topics: 770
Registered: ‎14-01-2013

Re: Phone problem

@Georgia1999 

Then you need to contact O2 about the payment letters.

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Posts: 117,655
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Phone problem

@Georgia1999 

If on refresh you have 2 bills.

One for airtime and one for the device plan.

Have you paid both?

O2 wouldn't send letters if all your bills are paid.#

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 6
Registered: ‎02-11-2020

Re: Phone problem

They are shut unfortunately and 202 are useless as well
Level 1: Joiner
Posts: 6
Registered: ‎02-11-2020

Re: Phone problem

@M15 yeah I paid both because it's gone out of my bank account so I don't know if it's a problem or not
Posts: 117,655
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Phone problem

@Georgia1999 

I'll ask 

@O2Georgina to check for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
O2 Support
Posts: 163
Registered: ‎19-10-2019

Re: Phone problem

Thanks for the tag @MI5 , @Georgia1999  I will send you a private message so we can lookin to this for you.

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Posts: 117,655
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Phone problem

Thanks
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)