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New device and sim

gertie
Level 1: Joiner
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Hi all, I received my new iPhone 12 yesterday with a new 5G sim. I’ve kept my number just changed device from older iPhone. Everything seems to have transferred over from old to new but I can’t send txts or call any numbers.

can anyone advise please?

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MI5
Level 94: Supreme
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@gertie 

Use your old sim or do a sim swap to activate the new one if you wish to use 5g Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122302 Posts
  • 609 Topics
  • 19019 Solutions
Registered:

@gertie 

Use your old sim or do a sim swap to activate the new one if you wish to use 5g Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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