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Network issue

Dawn70
Level 1: Joiner
  • 1 Posts
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Registered:

i have recently changed to 02 and cannot get a signal in any buildings, its hit and miss outside, its ok at home on our own wifi, l cant seem to get a chat with anyone and just not sure what to do, l need the phone in buildings, any help appreciated

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madasaf1sh
Level 56: Guvnor
  • 3713 Posts
  • 26 Topics
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Registered:

@Dawn70 

 

Some buildings are just rubbish when it comes to mobile phone signals as Radio Waves can struggle to penetrate walls and sub structures. 

 

No network will ever offer any sort of guaranteed coverage in Buildings, and there is nothing you can do unless that company wants to pay o2 to build a mast / install microcells in its building.   

 

Your only option is to cancel your o2 contract if outside of 30 days you will need to pay off the contract completely  or if within 30 days cancel under the change of mind policy.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3713 Posts
  • 26 Topics
  • 876 Solutions
Registered:

@Dawn70 

 

Some buildings are just rubbish when it comes to mobile phone signals as Radio Waves can struggle to penetrate walls and sub structures. 

 

No network will ever offer any sort of guaranteed coverage in Buildings, and there is nothing you can do unless that company wants to pay o2 to build a mast / install microcells in its building.   

 

Your only option is to cancel your o2 contract if outside of 30 days you will need to pay off the contract completely  or if within 30 days cancel under the change of mind policy.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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