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Network connection problems

cassiethomas09-
Level 1: Joiner
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Registered:

I have recently upgraded my phone and have inserted a 5G sim card, yet my phone still wont connect to my network and i cant receive calls and texts?

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gmarkj
Level 57: Major
  • 8262 Posts
  • 89 Topics
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Registered:

If you upgraded @cassiethomas09- then the new tariff is on your old sim.

Unless you now have a 5G phone, and/or live in a 5G area there is no urgent need to swap to the new sim.

If you do want to, follow the instructions in the guide below 

Guide: Sim Swap: a mini guide 2017 update 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 57: Major
  • 8262 Posts
  • 89 Topics
  • 586 Solutions
Registered:

If you upgraded @cassiethomas09- then the new tariff is on your old sim.

Unless you now have a 5G phone, and/or live in a 5G area there is no urgent need to swap to the new sim.

If you do want to, follow the instructions in the guide below 

Guide: Sim Swap: a mini guide 2017 update 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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