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Fraud

Sheilaxyz
Level 1: Joiner
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I have discovered fraud on my account- how can I stop an order? 

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jonsie
Level 94: Supreme
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Hi 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

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jonsie
Level 94: Supreme
  • 86527 Posts
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  • 4969 Solutions
Registered:

Hi 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

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MI5
Level 94: Supreme
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@Sheilaxyz 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
If you say "Fraud" you will get put through to someone.
8.00am is the best time to call if you can for shortest waiting times but try at anytime..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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