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Data

Laurabora
Level 1: Joiner
  • 1 Posts
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Hi I was unable to pay my bill last month due to unforeseen circumstances, I have paid this month and my data, texts and calls still haven’t been turned on from being shut off. Who do I contact or how do I get them back 

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Cleoriff
Level 94: Supreme
  • 106286 Posts
  • 790 Topics
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Hi @Laurabora 

Hi

This looks like something you’d need to call O2’s Payment management team about. You can reach them by calling -0800 902 0217.

 If you have no access to a phone then use Skype to call 0800 032 1402

A guide to Skype here USING SKYPE 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106286 Posts
  • 790 Topics
  • 5480 Solutions
Registered:

Hi @Laurabora 

Hi

This looks like something you’d need to call O2’s Payment management team about. You can reach them by calling -0800 902 0217.

 If you have no access to a phone then use Skype to call 0800 032 1402

A guide to Skype here USING SKYPE 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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