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Data access when abroad

C2
Level 1: Joiner
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Registered:

I am in Spain with a monthly SIM I-phone 11. I have O2 travel as a Bolt-on but am

unable to access data or get anything other than 3G except when in Wi-Fi. 
i had the same problem in Germany last month- after that visited O2 shop where assistant said my O2 travel was not active- she changed it- it now shows as active but there is no change in result!

any suggestions gratefully received, 

C

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madasaf1sh
Level 61: Brainiac
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Registered:

@C2 

 

Ensure 5G is not enabled on the phone so step down to 4G/3G 

 

Also network you connect to whilst roaming is the one the roaming partner at the time lets you connect to.  So also try selecting a different network.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4401 Posts
  • 29 Topics
  • 1226 Solutions
Registered:

@C2 

 

Ensure 5G is not enabled on the phone so step down to 4G/3G 

 

Also network you connect to whilst roaming is the one the roaming partner at the time lets you connect to.  So also try selecting a different network.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

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