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Reza
Level 1: Joiner
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Hi 

can you please let me know status of my account as i don't see any product there. I have already applied for devise iphone 13pro max and my bank account is being charged with upfront/instalment amount. I don't see any details of this. 

 

Also, want to know if i can get the devise earlier if I choose different colour like grey or silver.

 

Thank you

Rezaul Alam

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MI5
Level 94: Supreme
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@Reza 

You won't see anything until your device is dispatched and at which point O2 will email you with tracking details.

There's no point changing the colour as all are in short supply due to manufacturing constraints.

There are very limited stocks worldwide.

Just need to hang on and be patient unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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TallTrees
Level 41: Prodigal
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Hello @Reza 

Welcome to the o2 Community forum 

We are a customer Community we do not have access to any customer accounts. 

We can advise.

You will need to contact O2 customer services  for this information guides to contact:-

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

Good luck



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
  • 122299 Posts
  • 609 Topics
  • 19018 Solutions
Registered:

@Reza 

You won't see anything until your device is dispatched and at which point O2 will email you with tracking details.

There's no point changing the colour as all are in short supply due to manufacturing constraints.

There are very limited stocks worldwide.

Just need to hang on and be patient unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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