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Level 1: Joiner
Posts: 2
Registered: ‎01-05-2019
Accepted Solution

App issues

Hi

I have tried logging into the app but it’s been unsuccessful it’s saying the email address is not recognised as a user when I login, however I when I login online on the browser it works fine. Please assist?
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Level 64: Magistrate
Posts: 13,353
Registered: ‎31-03-2010

Re: App issues

@Sanaa Try uninstalling and reinstalling the app.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 2
Registered: ‎01-05-2019

Re: App issues

Hi bambino I did that and it didn’t work
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Posts: 74,771
Topics: 558
Solutions: 3,477
Registered: ‎04-01-2009

Re: App issues

You do really need to speak to customer service to have them look at your log in issues. They should be able to reset it for you. Or call instore to have a Guru look at the problem.

Guide: How to find help & contact O2 

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Level 64: Magistrate
Posts: 13,353
Registered: ‎31-03-2010

Re: App issues

@Sanaa  I would suggest you follow the advice given to you by @jonsie, then. Hope you can get the issue sorted.

I DO NOT WORK FOR O2



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Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: App issues

Hi @Sanaa, and welcome to the forum Wave

 

Did you get a chance to try following the above suggestion? It'd be great if you could let us know whether you've made some progress with the app, or need any further help with this!

 

Thanks @Bambino and @jonsie for the advice thumbsup

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