Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎07-06-2019

Upgrade

Why can I get a much better deal via mobiles.co.uk. to have new contract than renew via o2?. That's a new o2 contract btw?.
Posts: 73,246
Topics: 688
Registered: ‎14-01-2013

Re: Upgrade

@Jay5 

It's usually because other retailers don't offer Refresh, flexible tariffs and some discount schemes.

However, everyone should go for the deal which suits them best.

If it is cheaper and is what you want, then you should go for it wink

*The Game Is On*


Posts: 88,515
Topics: 533
Registered: ‎04-04-2012

Re: Upgrade

3rd parties are just additional sales outlets for the networks and because of the high volume of business they generate, the networks pay them a commission. Part of this commission is passed on to customers at reduced contract prices, but they will all try and push additional products and services of their own to generate their own income too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,327
Topics: 548
Registered: ‎04-01-2009

Re: Upgrade

If you can get a tariff you are happy with and aren't bothered about Refresh then go for the best deal. Bear in mind though that you need to check if it's a 2 or 3 year contract and don't forget with O2 once the device is paid for you pay only for airtime.