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Posts: 0

Customer service :-(

time to review my tarriff...to upgrade or not yet.

Live chat option box came up and I thought it might save me some browsing time. However  despite mentioning simplicity as something I wanted to look at and not wanting to change my phone at the moment...All of the " best value" options provided were more expensive than my current tarriff, didn't match anything I have subsequently found while browsing the site on upgrade or simplicity. Not sure what was completely lost in translation. This option did not help at all!!!!   Could easily have been conned!!

Posts: 84,088
Topics: 580
Registered: ‎04-01-2009

Re: Customer service :-(

Posts: 435
Topics: 11
Kudos: 62
Registered: ‎12-08-2012

Re: Customer service :-(

Yeah you would be much better off visiting an o2 store or phoning customer services. Simplicity is a good option if you don't need a new phone. It's only a 12 month contract which you can upgrade after only 3 months.

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.