Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Level 1: Joiner
Posts: 4
Registered: ‎30-09-2015


Will we be compensated for this network failure?

Posts: 0

Re: Compensation

Probably not as they’ll use their no 100% service guaranteed in the t&c to get past this
Posts: 97,030
Topics: 757
Registered: ‎14-01-2013

Re: Compensation

@RossIt will be entirely dependent on how long its down for. If you have a week of no service you may stand a chance. Anything less than that then no....

*The Game Is On*

Posts: 13,405
Topics: 83
Registered: ‎14-01-2014

Re: Compensation

22p a day dude,
Not gonna happen.

Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Re: Compensation

The end of my 4 Accounts with 02 cant come soon enough , they are getting worse each year and just dont care about there customers until you tell them you are leaving 02 and switching to another network provider.


Posts: 1,035
Topics: 8
Kudos: 154
Registered: ‎13-07-2008

Re: Compensation

O2 have compensated people before when there has been a national outage of this magnitude before but that by no means means they will do on this occasion 

Posts: 114,060
Topics: 568
Registered: ‎04-04-2012

Re: Compensation

Everyone got a £10 store voucher after the last big one
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 1,035
Topics: 8
Kudos: 154
Registered: ‎13-07-2008

Re: Compensation

3 days credit to pay monthly bills too at least on the one in 2012

Posts: 83,176
Topics: 577
Registered: ‎04-01-2009

Re: Compensation

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Compensation

Thanks for reporting issues with the network today. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread to share your feedback. 




The community team. 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy