You will have to keep persevering and ring them frequently. It's the only way.
If it's a refund of a deposit paid on a phone, then it's paid after 3 months of you paying your bill on time. You will get it on the 4th bill
Best of luck and welcome to the forum
*The Game Is On*
I'm sorry to hear you're having some difficulties with a refund @Craig1. Depending on the situation the timeframe would be different - would you be able to let us know what kind of refund this was, so we can pass on your feedback to the Business?
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