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Ordered not received and order again not received again

Thakshila
Level 1: Joiner
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I upgraded my phone for IPhone 11 and was supposed to to come within 3 days no respond keep contact the customer service after 1 week time they confirmed it lost.spend another 30 min or more to re order it also supposed to come within 3 days no response and contact again then need to wait another two days to re order
Very disappointed
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MI5
Level 94: Supreme
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@Thakshila 

I'll ask @O2Georgina to help in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Georgina
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Morning @MI5  thanks for the tag, @Thakshila  I will send you a private message so we can look in to this for you.

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Message 3 of 4
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MI5
Level 94: Supreme
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Registered:

Thanks @O2Georgina 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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