Signal Problems After Attempting Personal Hotspot (iPhone 5s)

[Anonymous]

Hi

I am having signal problems with my iPhone 5s after attempting to use personal hotspot.

My phone now flicks between having 4G to E to no signal multiple times an hour.

Before trying to use personal hotspot, I encountered no problems.

Any ideas on how to solve would be much appreciated.

Thanks

[MI5]

It's most unlikely to be connected to be honest and I would check if there is any work going on in your area on the network http://status.o2.co.uk/
If you are still convinced it is a phone issue, do a full reset through iTunes.

[Cleoriff]

Are you on contract or PAYG? As far as I am aware you must be on contract or a sim only deal to be able set this up. ....?

I hope @MI5  will confirm this...:smileywink:

[MI5]

Yes indeed, contract only, but shouldn't have any effect on phone signal......

[Anonymous]

Hi

Try ->

Settings - General - Reset - Reset Network Settings

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

You could be experiencing SIM card issues.

Any O2 HighStreet Store can perform the swap in store (if on Contract please take some Photo I.D just incase), or a person can take the SIM card home or request one via O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business -> http://www.o2.co.uk/contactus

Sim Swap link -> http://swapmysim.o2.co.uk Or text SWAP to 20220

Be sure to ask for an Account Specific Blank SIM card as Contract and Pay As You Go versions hold different information. And please take some Photo ID for Contract Sim Cards just incase your asked.

The Service will stop on the original SIM card which indicates the swap has started. Turning the phone Off and On , or if applicable switching airplane mode On and Off ,with the new SIM card in every 20 minutes or so will typically help the connection to settle.

Also another option if you have an Apple Store local is a Genius Bar appointment for a diagnostic via -> http://www.apple.com/uk/retail/geniusbar/

[Cleoriff]

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@MI5 wrote:
Yes indeed, contract only, but shouldn't have any effect on phone signal......

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Of course and thank you...(note to self....read the post fully before attempting to answer) .......

[Anonymous]

Thanks for the advice.

I am on a contract with O2 and have checked the reported issues and none are flagged.

Regarding the other pointers, resetting network settings and sim swap, I'll look at these this evening and update.

[Anonymous]

Most welcome. 😄

I hope things come good for you and look forward to Your next update.

[MI5]

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@Anonymous wrote:

Thanks for the advice.

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No problem and good luck..