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Restore Problems Help Please

RossP81
Level 3: Thinker
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Guys and Gals,

 

I'm trying to restore a backup of my partners phone but it's coming up with the message Enter password for this backup, my brother certainly didn't set a password when he backed up on Sunday and the encrypt backup isn't ticked.

Any ideas to solve this as my partner has never backed up to iCloud and could lose her photos.

Thanks for any help Ross

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MI5
Level 94: Supreme
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It needs your original iTunes password that you first used with the phone you backed up from.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
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Best person online to answer this is @MI5 ...I will mention him...

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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It needs your original iTunes password that you first used with the phone you backed up from.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RossP81
Level 3: Thinker
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MI5 does that mean the password that was used as the Apple ID when we backed up the iPhone on Sunday ?

Thanks Ross
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MI5
Level 94: Supreme
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Yes unless it was changed from when the phone was originally activated?
Another option is to encrypt the back up now, which will ask you to set a password and will override the one it's set to now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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