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Anonymous
Posts: 0

New sim

I have put my new sim in my phone and have followed instructions about entering phone number but as there is no service on my phone I can't see how I am to be texted a code. What's the solution please?
Posts: 114,303
Topics: 569
Solutions: 15,425
Registered: ‎04-04-2012

Re: New sim

Use this online form here http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: New sim

Hi

If your old sim is the right size to fit in your new phone then a sim swap is not required.

Just use the original unless your on a 4G tariff and your old sim does not say 4G on it.

The swap will move your current number and tariff to the new sim via a code being sent to your original sim.

If for any reason this is not possible then any O2 shop can perform the swap for you or perhaps customer services as a last resort. http://www.o2.co.uk/contactus
Anonymous
Posts: 0

Re: New sim

Yes I have found the form. But my phone has no service since the swap from EE so how am I to be texted?
Anonymous
Posts: 0

Re: New sim

I don't have a new phone. I swapped from Ee to O2. Beginning to regret it.
Anonymous
Posts: 0

Re: New sim

[ Edited ]
If you've ported from ee to 02 then you'll need to speak to ee customer services first and then O2.

Turn your phone off and in to see if that resets the connection.

Help http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...
Anonymous
Posts: 0

Re: New sim

I don't have a new phone. I swapped from Ee to O2.
Anonymous
Posts: 0

Re: New sim

I have done that - both things.
Posts: 83,255
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: New sim

You can't unfortunately if the number has been disconnected by EE. You need to contact customer service.

Contact us or try webchat.

Posts: 114,303
Topics: 569
Solutions: 15,425
Registered: ‎04-04-2012

Re: New sim

Sorry, I wasn't to know you had ported from EE.
If the sim swap has started, which it sounds like it has, you just need to put your O2 sim in the phone (assuming phone is unlocked) and keep on rebooting it until you get a signal - It can take up to 24 hours to work fully.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)