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Level 1: Joiner
Posts: 24
Registered: ‎19-08-2018
Accepted Solution

're Samsung s9

I'm having an issue when I'm on a call my phone keeps coming with system ui all the time don't what the problem is
Posts: 100,507
Topics: 767
Registered: ‎14-01-2013

Re: 're Samsung s9

Hi @06carloss

Does the message say 'System UI has stopped working'?

If so there is a youtube video here on how to sort it out

Also on the Samsung forums they discuss this


The thread isn't just about screenshots, they do discuss it happening when on a call if you read through.

Best of luck.

*The Game Is On*

Level 70: Enigma
Posts: 17,132
Registered: ‎31-03-2010

Re: 're Samsung s9

@06carloss If the video doesn't resolve your issue, contact Samsung support: https://www.samsung.com/uk/support/


Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: 're Samsung s9

A factory reset will fix it unless you can find the rogue app causing it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: 're Samsung s9

Hi @06carloss, did you get a chance to try any of the 3 suggestions above? Was either of them successful?

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