Solved: phone upgrade - sim wont work

Anonymous · ‎26-09-2013

Just upgraded to new phone, sony experia M, which arrived in post today. Old sim from last phone is full size so put the new micro one in that came in the box. Now just get an error message code mm#2. Any help?

perksie · ‎26-09-2013

The sim isn't provisioned so you need to do a sim swap:

http://swapmysim.o2.co.uk/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

Anonymous · ‎26-09-2013

Have you performed the sim swap?

Either text SWAP to 20220 or do it using the online form

http://swapmysim.o2.co.uk/

It cam take from a a few minutes to 24 hours to fully swap.

The service on your original sim will stop and your new sim will start.

Keep turning your phone off and on to help reset it.

perksie · ‎26-09-2013

The sim isn't provisioned so you need to do a sim swap:

http://swapmysim.o2.co.uk/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎26-09-2013

Thats sorted, many thanks

Anonymous · ‎26-09-2013

You're very welcome.

O2

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