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number transfer

Anonymous
Not applicable

hi please can someone give me advice. my pay monthly number should have been transfered to a new PAYG sim yesterday. the sim new sim was activated but the number has not yet transfered, i contacted 02 last night and they said it would be transfered in the next couple of hours... that was almost 24 hours ago though (and i've been turning my phone off every hour to see if that fixes it but dosent) 😞

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MI5
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Sounds like the sim swap has failed, you can do it via text message, to do this, you need to send a message with the word “Swap” to 20220 to start the process.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
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Has the old sim been disconnected yet?

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Anonymous
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nope, its still connected and the new sim has been activated as iv topped up. dont understand why it hasn't transferred yet
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MI5
Level 94: Supreme
  • 124136 Posts
  • 612 Topics
  • 20211 Solutions
Registered:
Sounds like the sim swap has failed, you can do it via text message, to do this, you need to send a message with the word “Swap” to 20220 to start the process.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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