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Anonymous
Posts: 0

google playstore problem

Hi all, i used all my data, and i upgraded/increased my data/tariff package, since then i am not able to use google playstore, i have been all through the internet help options of clearing cache etc and factory reset, i check my phone and it says i have 6mb of data, but it just will not activate.....any clues?

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Posts: 75,485
Topics: 559
Solutions: 3,482
Registered: ‎04-01-2009

Re: google playstore problem

Try texting ACTIVE to 2020, save the settings and reboot the phone.

Also you can check your APNS settings against these :

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

If that doesn't work then call customer service to check you have the correct data bolt on as sometimes it reverts to a default BlackBerry bolt on.

If it's only Google Play that is giving an issue, go into settings,  apps, all apps and then un install any Play updates. It will ask you if you want to replace with the factory version. Click yes.

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Posts: 94,881
Topics: 543
Solutions: 12,036
Registered: ‎04-04-2012

Re: google playstore problem

What error messages?
Is data working for other things?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,617
Registered: ‎18-02-2016

Re: google playstore problem

Hi @Anonymous Have you managed to gain access to the Play Store? 

Access for You: Registration - Find out how to register for our Access for You service.
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