Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 3
Registered: ‎21-10-2017

Samsung s7 Edge LCD Screen

I've had my phone since October 2017.

 

On New Year's Day I checked my phone to find it was responding but the screen was not doing anything. It was just staying black. I could see my Notifications LCD was working as were the buttons on the bottom. It appears my LCD has given up, meaning I can no longer do anything with my phone.

 

Ive been quoted to have my phoned screen fixed which costs more than my upgrade payment. but i have all my photos, cards, apps etc on my phone that i would like to keep then change in october.

 

is this something O2 would look to fix? is it under warranty? As i havent done anything to the phone its not in my opinion fit for purpose to last the 24 months contract.

 

Thanks in advance!

Posts: 84,014
Topics: 518
Solutions: 10,400
Registered: ‎04-04-2012

Re: Samsung s7 Edge LCD Screen

[ Edited ]

@Mwright1992 You have a 2 year warranty but I’d suggest you contact Samsung directly for repairs rather than O2. 

https://www.samsung.com/uk/support/repair/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 62: Glorious
Posts: 11,547
Registered: ‎31-03-2010

Re: Samsung s7 Edge LCD Screen

@Mwright1992 Your photos and apps should be backed up to Google. Have you checked?

I DO NOT WORK FOR O2

Image and video hosting by TinyPic
Level 1: Joiner
Posts: 3
Registered: ‎21-10-2017

Re: Samsung s7 Edge LCD Screen

Talking to them now thanks!
Posts: 84,014
Topics: 518
Solutions: 10,400
Registered: ‎04-04-2012

Re: Samsung s7 Edge LCD Screen

Best of luck @Mwright1992

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎21-10-2017

Re: Samsung s7 Edge LCD Screen

So...

 

I spoke to Samsung via online chat last night and we restarted the phone and nothing happened then we tried to do the holding Volume up, Power and home buttons down. But the phone did not do anything. He suggested it needs to come in to avoid further problems but wouldnt give me a price or even an estimate.

 

now I plan to go to my nearest Samsung Store but this is an hour away where as the nearest o2 store is 20 minutes away.

 

Should i still go to Samsung or go to o2?

 

This has never happened to me before so i am unsure on what to do

Posts: 63,013
Topics: 650
Registered: ‎14-01-2013

Re: Samsung s7 Edge LCD Screen

@Mwright1992

As the phone is still under warranty, it really would be better to get it back to Samsung.

*The Game Is On*


Posts: 84,014
Topics: 518
Solutions: 10,400
Registered: ‎04-04-2012

Re: Samsung s7 Edge LCD Screen

100% Samsung
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Level 38: Lively
Posts: 3,052
Registered: ‎26-03-2014

Re: Samsung s7 Edge LCD Screen

Have a quick search on here about o2's repair department (Anovo) are not held in the highest regard - with most feedback being avoid like the plague...
This should inform your choice as to who to speak to about the problem.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band