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Anonymous
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Querry

If I cancel my contract do I have to give back the phone and ps4 that comes with it
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Anonymous
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Re: Querry

You may do if you are cancelling while still in your minimum term. Are you on a Refresh tariff

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Posts: 104,047
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Registered: ‎04-04-2012

Re: Querry

If within the first 14 days, yes, if just paying off device plan early and cancelling airtime, no.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: Querry

So if I was to pay it of first then cancel would I have to give them back
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Posts: 104,047
Topics: 552
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Registered: ‎04-04-2012

Re: Querry

No, because you'd have bought it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: Querry

OK just so I understand if I pay off the first month I can keep the phone and what comes with it
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Querry

No. You would have to pay off the full amount of the phone. Where did you ever come up with the idea that you'd only have to pay the first month?

I DO NOT WORK FOR O2



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Posts: 104,047
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Solutions: 13,444
Registered: ‎04-04-2012

Re: Querry

The full device cost part for which you have signed a credit agreement for will need to be settled first. You can then cancel the airtime part for free.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 13,358
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Registered: ‎14-01-2014

Re: Querry


@Anonymous wrote:
If I cancel my contract do I have to give back the phone and ps4 that comes with it

If you cancel after only paying one month, you will get a final bill based on the full amount for the next 23 months, even if on a refresh tariff.

If on refresh and you pay off device plan early, you can then cancel with no extra charges.

If bought from a 3rd party such as carphone warehouse,  and you only pay off one month then think "sod it, I got a free phone and ps4" you will probably not get another mobile contract for a long time and the goods may well be reported as stolen by CPW as you have gained credit with no intentions of repaying the contracted amount.

 

Those are all the applicable outcomes