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Level 1: Joiner
Posts: 2
Registered: ‎29-10-2018

Phone unlocking :(


I'm really struggling to unlock my S8 I have been on the app and had no luck and in-store and haven't been able to unlock the phone. Any help???

Thanks Abbey
Posts: 101,862
Topics: 770
Registered: ‎14-01-2013

Re: Phone unlocking :(

[ Edited ]

Hi @Abbey51

Have you followed the advice here?


If so I will ask one of our community managers @EmilieT to help

Welcome to the forum by the way Welcome

*The Game Is On*

Level 1: Joiner
Posts: 2
Registered: ‎29-10-2018

Re: Phone unlocking :(

I have followed the advice given and been into the store/ tried unlocking through the app with no progress.

Thank you for helping me, I hope it can be sorted soon
Posts: 117,669
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Phone unlocking :(

I'm sure @EmilieT will message you tomorrow.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Phone unlocking :(

Hey @Abbey51, since you've tried following the guide already I'd happily get someone to look into this for you slight smile I'll send you a Private Message shortly to get a few more details first!


Cheers @Cleoriff and @MI5 for the mentions thumbsup

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