General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

refresh?

Hi guys..and galsI was just wondering if anyone knew about the o2 refresh.. And knew if you can get a new number with it or do you have to keep the same one?

Resolved! Charged for UK texts

I have recently been charged for UK texts fhat should have been included in my monthly allowance, O2 inform me that it is due to the international prefix 0044 or +44 being included in the number. As my stored numbers include the international prefix ...

I Phone 6 promised after 1 day - 8 days later still nothing!!

Hi ordered an iphone 6 last week sunday, the website said the phone was in stock and would be delivered the next day. 8 days later i still havent received anything. im thinking of just cancelling the order all together this is a real inconvenience an...

Resolved! 3G / 4G?

Where I work my phone often struggles to get a reliable 4G connection and keeps flicking between 4G and 3G. Will it it be draining the battery any faster by constantly doing this, and therefore would I be better off locking it to 3G when at work via ...

Resolved! free speaker

hi i just got an upgrade to a samsung s5 and it said that i can get a free speaker but i cant find it on here. is there another way i can claim this online as i don't really want to go into the shop (again)

Resolved! ending contract

Hi, i gave a months notice to end my contract a month early. It expired in September 14. I gave notice in july because on my o2 page i was told i could end my contract in August, one month early than it should be. Because i am partially sighted i do ...

Resolved! Problems in Wells, Somerset

Since about 3pm on Saturday 8th Nov 2014 ive been unable to make calls on my phone, it was fine on Friday, and i still cant make calls on Monday afternoon.What hapens is, I press the button to make thet call, there is a loud beep and thats it, back t...

Resolved! Requiring a credit referral despite NO CREDIT HISTORY.

Absolutely furious with O2 today. Went to cancel and pay off my existing contract and begin a new one with a new phone (partly due to being sick of BlackBerry and all its problems and also to do with requirements for a new job) and was then told I ha...

Resolved! Upgrade

I have just got off live chat where I was enquiring what happened to the iphone6 64gb silver model I had upgraded to. I had paid extra to have it delivered before noon today but it did not arrive. Live chat informed me that it was out of stock but I ...

Resolved! O2 Shop assistant very unhelpful

We've just visited the O2 shop in Chelmsford and found the assistant very condescending and unhelpful. As an O2 customer with 3 handsets (2 of which are soon up for renewal), I expected some courtesy and whilst he may not have been able to help me, j...