Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

My O2

Reply
Level 1: Joiner
Posts: 2
Registered: ‎11-01-2017
Accepted Solution

Can't pay my phone bill.

Been trying to pay my phone bill for the past 3 days. The site wont accept my cards and neither my girlfriend or my parents cards which is quite fustrating. 

Posts: 115,336
Topics: 571
Solutions: 15,757
Registered: ‎04-04-2012

Re: Can't pay my phone bill.

@Anon2 

Hve you tried a different browser or tried through the MyO2 app?

If no luck, call customer services on 202 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎11-01-2017

Re: Can't pay my phone bill.

Yep I've tried a different computer, laptop, myo2 on a different phone. No joy. I'm going to try tomorrow morning as I'm off to do a night shift and if not ill probably call instore and pay it through chip and pin if thats possible?

Posts: 115,336
Topics: 571
Solutions: 15,757
Registered: ‎04-04-2012

Re: Can't pay my phone bill.

Yeah, worth a try.
Any reason why you don'y have a direct debit set up to avoid these issues?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Can't pay my phone bill.

Hi @Anon2, sorry to hear you had trouble paying your bill. Did you make any progress with this yet or are you still stuck?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature