Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Porting a number from a diffrent provider (VF) to 02 where the 02 contract is 3months old

Hi, I am trying to look at moving from VF to 02 but my contract is up in Jan14. I would like to know if I take a 02 contract now via CPW for example, can I PORT my number from VF in Feb14 without and issues using a PAC code? ThanksJ

Resolved! Billed with unused insurance

I made a claim which was canceled same day, received email from o2 about canceling my request so all looked great until I received bill from o2 with charge £25 for insurance. Direct debit been set up so o2 will get money straight away. Contract is du...

Resolved! Refresh Contract Online

I am refreshing my contract online and was wondering if I could pick the phone up from an o2 store rather then get it delievered because I'm at work during the day so wont bealb to sign for the phone. I dont want to proceed on the checkout bit withou...

Resolved! O2 Refresh without a handset?

Is it possible to get the O2 Refresh tariff without a handset, either by buying a handset and returning it immediately for a refund but keeping the contract or not taking a handset in the first place? I have my own iPhone 5S so I don't need a handset...

Resolved! Upgrade to a new Phone on o2 Refresh

Hi, I want to upgrade my Galaxy S2 to Galaxy S4, i have 2 months left on my existing contract and with o2 refresh i can upgrade for 32,50 and they will give me a new phone. My question here is, if i will upgrade now and pay that 32,50 do i still have...

Resolved! Cancelling and moving company

Hi o2 community I am new to this and happy to receive any feedback. I used to be an O2 pay & go customer for 5yrs then took a contract with O2 with loyalty discount. Sadly having to leave O2 as I have seen a better deal with a competitor (3)I am now ...

Resolved! Unlocking phone from Vodaphone

Hi all - you helped me so much before when I purchased a Samsung Galaxy Ace phone - by the way I took all your advice and sent the phone back to O2 for a refund. Hope you can help me again please. I have a Galaxy S1 that was locked to Vodaphone, have...

Resolved! I don't understand why I've been disconnected, even though I paid

I was behind on payments, but recently caught up and paid them what they asked for. However, when I logged into my account I can see that I'm now being charged a disconnection bill, which I will never be able to afford. Please no lectures about payin...

Resolved! PAC Code

I have got a pac code which I got it just incase I wanted to leave o2, but I wont be. How do I use it if I'm staying with the same network? I'm starting a new contract in my own name.

Resolved! I need a number

Hi i want to pay my bill and i forgot that free number 27 something,please remind me

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