Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No service

I have no service on an iPhone 4S on O2 yet my wife has 4 bars I. Her iphone 5 still on O2

Resolved! Charges for RECEIVING International Favourites calls?

Hi all, just a quick question. I've just set up International Favourites to speak to my German girlfriend while I am in England. Her mobile and landline are both set up correctly and I've given her the Call Me Number to reach me too. I understand my ...

Resolved! Live Chat Trustworthy?

I have been enquiring regarding a combined O2 Refresh/Pay Monthly Upgrade and was recommended by O2 to use the Live Chat feature. Whilst I understand the advantages of this service over perhaps waiting for an O2 operator to pick up the phone, I find ...

Resolved! newphone and direct debits

just up graded my phone with you and changed by bank account i have given you all the details of my new account but noticed that you have put 2new direct debits through can you tell me which one is live so i can cancel the other. thanks

Resolved! renewal

Hi,you have been calling me dfor renewal. Can you give me a good sim-only offer?thanks,Sanderyn

voicemail

Why do I get voicemail charges when I never use voicemail?

Resolved! Why can't pay and go customers view their usage online?

Why can't pay and go customers view their usage online? I want to see where my money went, not just the current balance. That data must be available in order to deduct from my top-up balance so why can't I view it?

Resolved! PAYG bolt on not working

Hi there, I am on pay & go go go 1000 texts but I have topped up £35 this month 2 x £10 & 1 x £15 but my texts and calls are still being charged for. Any help is appreciated thanks

Resolved! Delaying start date of a new contract

Hi, I'm wanting to take out a new contract next month through a third party company, but as it's going to be a Christmas present (preferably beginning/mid December so it's out the way and arrives on time). Is it possible to delay the start date until...

Resolved! O2 basic tariff. 15ppm call 5p per text.

Hi. On the phone to O2 at the weekend I was offered O2 basic. Not sure at the time, now I want to switch. How do I? I have tried calling 4445 but no option suitable. Please help!

O2

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