Billed with unused insurance

[Anonymous]

I made a claim which was canceled same day, received email from o2 about canceling my request so all looked great until I received bill from o2 with charge £25 for insurance. Direct debit been set up so o2 will get money straight away. Contract is due 5 december 2013 so have the dilema to wait if they notice extra charge a give credit to new contract or call them to point the charge? Give them try?

[Bambino]

Call and have your money refunded. You have an email as proof of the cancellation. Why should they have your money?

[Anonymous]

That is the question. I don't afraid to get them just want to know if they realise what happened or I give them push...

[Bambino · Accepted solution]

A computer took your money. It isn't aware of what has or hasn't happened. You need to call Customer Service and get them to tell the computer to give you your money back. It's not their money. Why should the money be in O2's account earning interest instead of in your account?

[Anonymous]

So I'll give them friendly call as they probably missed me since my last....

[Anonymous]

Hi, after call on CS who is asking every time different security question and chat with Vinis I have investigated that Insurance which I asked for 24/10/13 and canceled 24/10/13 was not cancel in o2 system. So they got my £25 and I got nothing. Just calling them again. What does it mean? NEVER EVER LEAVE IT ON THEM...

[MI5]

I'd never rely on live chat for this type of thing - Always call and speak to an operator.....

[Anonymous]

This time I was lucky, that guy on chat told me more then unfriendly guy on CS...

[Anonymous]

After 30 min call with MONIQUE from South Africa with very nice accent I 'm sorted. In those 30 min she was mostly talking to insurance company. They accept their fault and I will receive refund in (now read carefully) next 3 months, they hope that I forget or so? Not only that insurance company charge you and send used handset, but also charge and not send anything. O2 choose wrong partners to do business with and make bad look on them too.