Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phones keeps cutting out mid conversation

Hello Me and my son both have O2 phones and have noticed that over the last month or so, our phonecalls cut off after about 2 seconds into a conversation.I thought it was a faulty phone at first, but as we both have the same issue it has to be O2.I n...

Resolved! Customer helpline 202 number

Is anyone else experiencing being cut off on the 202 number? All I get is an automated message on how to pay my bill (which is paid by direct debit anyway). I just want to talk to a person instead of on a chat line to their call centre in India as my...

O2's 4G Service is Non-Existant

Sorry, but I feel I have to post about this.:smileysad: Over the last 6 months, I have been noticing just how POOR, O2's 3G and 4G services have been - primarily, just how SLOW these services actually are on my iPhone 6......... As part of my daily c...

Resolved! Dissatisfied with Sony z3 compact - is there any way I can get a new phone????

I got my first phone/contract with O2 mid-end of Oct this year. I was with virgin mobile for over 8 years but I wasn't happy with Internet and mobile signal in my area. So when I decided to change my mobile provider I also decided to find a cheaper d...

Resolved! 3G Doesn't work most of the time?

OK so here is my issue. At work when I require my phone the most 3G doesn't work most of the time. First thing in the morning yes it will work but even at that its less than 1mb speed. On my lunch hour I would try to catch up on emails and social med...

O2 3G - Slow for everyone in any town/city?

I have a 4G device, however when I am in the center of Guildford and it switches to 3G it is completly unusable. This happens with friends and family on O2. I have mentioned this to O2 numerous times, but just get the usual run around about resetting...

Disappointed

I've been with O2 since 2000 and to be honest I've never had a problem well nothing major anyway.Currently I'm paying £28 a month unltd mins/texts and 20 GB data I don't have a phone contract and didn't upgrade so still using the iPhone 6.Had a lette...

Resolved! Reducing monthly phone plan after upgrade

Hi,I'm due my upgrade and yesterday visited my local o2 shop to discuss options (iPhone 6s).Annoyingly there is no longer options to pay more for the phone up front to reduce the monthly payments. The guy in the shop said the max I could lay up front...

I just got 4g plus on o2

For about 10 minutes now, I've been getting 4g+, when did o2 roll that out?

Resolved! Topped itself up- didn't want to start using yet!

my iPhone contract isn't up until January so I'm still using that or that was the intention. I bought a lumia in the Black Friday deal, turned it on (Saturday) to make sure it worked and then switched it off. Today (Wednesday) I turned it on to look ...

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