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Text messages I haven't sent trigger O2Travel

Anonymous
Not applicable

on ‎06-10-2016 21:42

on ‎06-10-2016 21:42

Just queried 2x£4.99 charges for O2 Travel using Live Chat to be told I have sent single text messages on 2 separate days, the most recent being yesterday.

I know for a fact I haven't knowingly text anyone since arriving on holiday and data roaming is all switched off.

Any one else had similar problems or any ideas?

They have now cancelled my O2 Travel and are investigating!

Thanks

Mark
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MI5
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on ‎06-10-2016 21:44

on ‎06-10-2016 21:44

No, never had a problem with it at all from a billing point of view.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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dene129
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on ‎06-10-2016 22:14

on ‎06-10-2016 22:14

O2 travel is free in my contract and includes data roaming calls and texts so its worth keeping depending what tariff you are on, have a look on MYO2 and see what bolt on's you have.  As i say depending what tariff you are on it could be free, last year it was only £1.99 a day if i used air time, text or data.  So worth looking in to.  

@Anonymous wrote:
Just queried 2x£4.99 charges for O2 Travel using Live Chat to be told I have sent single text messages on 2 separate days, the most recent being yesterday.

I know for a fact I haven't knowingly text anyone since arriving on holiday and data roaming is all switched off.

Any one else had similar problems or any ideas?

They have now cancelled my O2 Travel and are investigating!

Thanks

Mark

 

IPhone x ordered from apple Crazy
Iphone 7 Plus Jet Black256
ordered 0940 9/9/16
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MI5
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on ‎06-10-2016 22:22

on ‎06-10-2016 22:22

It's only free on some of the new iPhone tariffs.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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evantkh
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on ‎07-10-2016 07:57

on ‎07-10-2016 07:57

Sometimes it may be a device issue. The best workaround to forbid the phone from sending messages is to change to a wrong SMSC.
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adamtemp64
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on ‎07-10-2016 08:43

on ‎07-10-2016 08:43

@MI5 wrote:
It's only free on some of the new iPhone tariffs.

And Eu only

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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