Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

split service and O2 customer service nightmare

came from vodafone to O2 bringing my number with me and after 5 working days i can only make calls but not receive them or use my voicemail. after making dozens of calls and spending hours on hold absolutely nothing has been done. im disgusted with O...

Why should I pay when no signal?

For months now O2 reception has been poor to non-existenr. I have had a couple of texts apologising for loss of service 'while we upgrade equipment '. I pay monthly and feel that I should be given a minutes credit for every miniute when I cannot use ...

Are O2 really as comprehensively incapable as they are proving to me?

I really can't go into the far reaches of my current complaints with O2 - it's just too long a saga. Basically I tried to change from one tarrif from anbother - from O2 to O2. And there my nightmare began - I have been withour service on three occasi...

Resolved! Keeping the same phone number

Hi, I am on a pay and go now but want to change to a contract with 02.Can i keep my same phone number?

Resolved! Contract ended

My contract ended in May. I never got in touch with 02 as I had thought it would automatically end. However now I have received an email saying a bill is unpaid and they'll be disconnecting the device also that there is a termination charge of £30.14...

Resolved! Cannot top up?!

ringing 4444 it says the service is unavailable and they're trying to fix the issue, but this is so frustrating, been like that for me for at least an hour! Voucher or trying landline nor web top up - none of them works, and I need to text! IS anyone...

Resolved! Text charges from abroad

Hi I have a contract monthly phone with unlimited texts, but as I am going to Cyprus (Protarus) I want to know if I send a text back to the UK will this come off my allowance or will I be charged seperately. Also do I need to add a bolt on to the pho...

Resolved! How do I buy a Data Bolt On?

I have run out of data for this month and wish to buy a Bolt On top up, but cannot easily see how to do this via the shop. Please can you offer me some guidance.Thanks

O2 refresh turns into O2 stale

o2 are nothing but greedy money grabbers who have no loyalty to their customers.I wanted to pay my device off on o2 refresh of £60 but because i pay it through my wife's bank they say i can not pay it off due to some policy. bearing in mind they have...

Resolved! Cancelling contract

What's the earliest I can cancel my 24 month contract which started in December 2014? I've been entirely unhappy with the monthly cost which I believe was misrepresented to me upon purchase and, furthermore, the network coverage has been (more so rec...

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