1 ACCEPTED SOLUTION
Accepted Solutions
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You have to stay the full term of the contract or pay it off to leave.
If on a refresh contract, this is only the amount owed for the phone. Once paid for the airtime can be cancelled free of charge.
If a standard tariff, the cost is the base tariff price multiplied by the number of months remaining.
However, if you feel you have strong grounds for complaint you could try raising the issue with O2 complaints to see if they will do anything for you http://www.o2.co.uk/how-to-complain
If on a refresh contract, this is only the amount owed for the phone. Once paid for the airtime can be cancelled free of charge.
If a standard tariff, the cost is the base tariff price multiplied by the number of months remaining.
However, if you feel you have strong grounds for complaint you could try raising the issue with O2 complaints to see if they will do anything for you http://www.o2.co.uk/how-to-complain
- 144860 Posts
- 634 Topics
- 27775 Solutions
You have to stay the full term of the contract or pay it off to leave.
If on a refresh contract, this is only the amount owed for the phone. Once paid for the airtime can be cancelled free of charge.
If a standard tariff, the cost is the base tariff price multiplied by the number of months remaining.
However, if you feel you have strong grounds for complaint you could try raising the issue with O2 complaints to see if they will do anything for you http://www.o2.co.uk/how-to-complain
If on a refresh contract, this is only the amount owed for the phone. Once paid for the airtime can be cancelled free of charge.
If a standard tariff, the cost is the base tariff price multiplied by the number of months remaining.
However, if you feel you have strong grounds for complaint you could try raising the issue with O2 complaints to see if they will do anything for you http://www.o2.co.uk/how-to-complain
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You can cancel at any time. If you're on a Refresh contract, you can fully pay for your device, and then cancel the air time with no extra charge. If you're on a standard contract you will have to pay off any months still remaining on the contract, which in your case would be a considerable number of months.
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@Anonymousthat was a shame then....with hindsight, you could have cancelled within the 14 day cooling off period.....:smileysad:
- 144860 Posts
- 634 Topics
- 27775 Solutions
Which phone have you got?
