Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! swap sim cards

Hi all, Currently i am a pay monthly customer and recently my phone was broken. That has my pay monthly sim card in. Yesterday i purchased a cheap smartphone from o2 and it came with a payg o2 sim card. Is their anyway to swap the sim cards. I dont h...

Resolved! Where has my credit gone ?

Last night I topped my Galaxy samsung IIImini and made 2 land line calls lasting a total of 1 minute 35 seconds. Today I have 5 pence credit left- nothing else- ie internet has been used either, and as it is pay & go I cannot call customer service be...

Resolved! Overcharged!!!

I have been over charged for my phone bill for my iphone 5c this month. My bill is usually 28 pounds per month. I was shocked to recieve a text message telling me that my phone bill, due to come out on the 19th of september is 113 pounds. I almost di...

Resolved! MMS when roaming

Hi I am on Pay & Go with O2 Travel, and will be in Europe soon, wanting to send MMS (picture messages) to Australia, but not needing data use when there. The web site says the MMS will cost 25p each, but will I also be charged £1.99 per day for data ...

Monthly data allowance gone in a morning

My data reset date is today and by mid-morning I'd received a text saying my monthly allowance has already gone (300MB). I can't understand it as this usually lasts me a whole month. Is it a system glitch? Have I been hacked?? Can't get through to cu...

Resolved! Phone Upgrades/Same Service Provider

In March 2016, I will be due for a 'free' upgrade of my current phone: Nokia Lumia 925?If O2 (online/retail) does not have the Nokia Lumia I want in March 2015?Could I get a Nokia Lumia from another provider, still keep my existing O2 phone contract,...

Resolved! Pay monthly

Would i be able to do this where if i sign up for a mobile 1 month deal and i happen not to have enough money in my debit account at the time would i be able to pay the bill using a mobile top up voucher or will that make my account in credit and the...

Resolved! Unusual text message

My wife got a text earlier today saying to 'enter the attached code to retrieve her O2 account. If you did not authorise this then contact O2'. Does anyone have any advice? Thank you

Resolved! Does proper PAYG no longer exist?

I'm currently on PAYG with the "Text Anytime" tariff, but never use the 300 text messages in the month I top up. When I look at the other options, they all seem to require monthly payment, which seems to defeat the point of PAYG. Not only that, but t...

Resolved! how to set up/change a direct debit

I have just started a contract with O2. How do I set up a direct debit for my pay monthly account?

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