Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel contract

Hi, I want to cancel my sim contract

Change my billing date

How do I change my billing date???

Resolved! increaswd monthly bill

why has my monthly bill increased

Unauthorised Fraudulent Tariff change

Dear Sir/Madam,I am writing to lodge a formal complaint concerning significant issues I encountered with O2 services.On April 25th, I contacted O2 to cancel a 1GB data plan associated with my iPad Air. Despite clearly stating my intention to cancel, ...

Resolved! direct debit still running

Hi - you are still taking a direct debit even though i left o2 months ago - please refund the money after leaving Chris

Multisave discount

I would like to switch my husbands any my contracts to o2 after vodafone switched off the 3G network that our village relies on, we have hardly any 4G coverage. Wen would also like new phones when adding both new phones and contracts to the basket I ...

Unable to log in to my account

I am unable to log in despite you sending me a code three times my request to log in is denied each time

Resolved! O2 Switch Up

Hi, I have o2 Switch up on my contract however, i’m using a different handset to the one assigned to contract. The contract is iPhone 14 but i use an 11ProMax which has been better for me, I am assuming that the Switch-up option would no longer be a ...

Resolved! Account closure

Hello, I have recently left the UK and hence requested to close my o2 account. On April 26 I have received an email stating that my number was disabled and my final bill will be provided within next 14 days. We are nearing those 14 days deadline but ...

Resolved Fraud Case Money Credited to Wrong Account

I was involved in a Fraud Case back in October 23. Someone had ordered a phone and set up a contract using my details. I was able to contact O2 prior to the phone being sent and report the fraud however it dragged on for months with several letters/e...

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