Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Verification

Trying to get verification but won’t allow me to. Tried to start a chat through virtual assistant to get onto an agent to no avail.

Bill

Can I change my bill date to 1st of the month

Resolved! Virgin Mobile credit agreement details?

HiCan anyone advise me on how I can access my Virgin Mobile credit agreement details? I lost my credit agreement number during the changeover and now cannot find out why I am still paying for my phone. I can access my 02 account fine, but cannot see ...

Resolved! My O2 bill

My bill is overdue for £52.66p and I was wondering if you would be able to let me pay it on Thursday 1st Feb please?

Problem accessing Bill

Hi, anyone help with this problem?Every month when I click on "download and print latest bill" it just takes me to an error screen with the below message, and I cannot access. Everything else on my online account is fine. This is either a server or b...

Resolved! Contract

Hi I have a pay monthly service and I had a 12 months contract. It is suppose to end today that is 28th January. My app still shows that I have to pay. What is to be done since I have moved back to my home country and it doesn't make sense for me to ...

Resolved! Contract end

How do I find out when my tablet contract ends. Will o2 stop taking the direct debit. I can't access the details on my o2

Resolved! Help I am in Vietnam and I cannot get on the Web and cannot always make calls.

Help I am in Vietnam and I cannot get on the Web. 02 are quick to take the money not yo quick to provide a Service Switching time soon I thinkn!!

Resolved! O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

The O2 Travel Inclusive Zone is described as "a daily allowance of unlimited texts, minutes, and data roaming in 27 of our international O2 Travel destinations". What can the daily allowance of unlimited texts and minutes be used to make calls/send t...

Resolved! Switching tariff

If I switch tariff does it extend my contract?

O2

Forum Posts

Read here to learn how to apply a Blue Light discount!

Welcome to the Pay Monthly board!

Verification

Bill