Solved: Contract

Simrat · ‎28-01-2024

Hi I have a pay monthly service and I had a 12 months contract. It is suppose to end today that is 28th January. My app still shows that I have to pay. What is to be done since I have moved back to my home country and it doesn't make sense for me to keep this number anymore

MI5 · ‎28-01-2024

@Simrat

You need to cancel.

Guide: Cancelling Your Contract

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

MI5 · ‎28-01-2024

@Simrat

You need to cancel.

Guide: Cancelling Your Contract

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

madasaf1sh · ‎28-01-2024

@Simrat

So you didnt contact o2 to cancel your contract and didnt read the terms which state after the minimum term it goes into a monthly contract.

You need to call o2 and request cancellation of the contract, all the details can be found here Guide: Cancelling Your Contract

You will need to use Skype to contact them Guide: A Guide to Skype and call +44 800 902 0217

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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